Martha T.'s review of Carolina Furniture Concepts, Inc.

Carolina Furniture Concepts, Inc.

Customer Reviews & Ratings
Complaint Posted 11/26/2014
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Horrible customer service
I bought a coffee table in the Waynesville store that their employees loaded up while I was paying for it. When I got home two of my neighbors carefully unloaded it. As soon as they set it on the ground at my house we all saw a scratch on the top of the
table that wasn't there when I looked at it in the store. I called the manager and emailed a photo of the scratch. He said they would repair or replace the table. I made multiple phone calls to the customer service manager (Brian). He never returned my calls
or responded to emails. I finally filed a complaint with the Better Business Bureau. Brian responded that I had watched them wrap and load the table. I had not watched them load it and it wasn't wrapped. They offered no repair or replacement. I will never
shop with this company again. Their customer service is terrible.
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Additional Business Information
Hours   Monday-Saturday, 10am-7 pm. Sunday, 12pm-6pm. Phone   (828) 681-5011 Address   100 Airport Rd
Arden, NC 28704
Website Email
Contact   Brian Carmack, Customer Service Manager Other  
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