Thomas W.'s review of Internet Brands, Inc.

Internet Brands, Inc.

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Complaint Posted 1/31/2010
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Review 1/31/2010
Internet Brands has turned what was once a great product (vBulletin) into a lemon. Their company, during 2009 continued to sell products that they knew full well they were discontinuing (in some cases giving away for free) at the end of the year, and even attacked their customers via their own forums when called on it. Case in point: For a few years, vBulletin has had a "blog" addon, available for it's mainproduct. As of 2009, this was not developed any further, and they knew this in Q1. Did they cease sales of this? No, they did not, they continued to sell this product knowing that they'd just charge customers more in the next vBulletin version for the same product. This is also known as "double dipping", which is a horrific company policy. Making 100s of promises to customers about future products, IB then threatened their customers with upgrade prices that were outrages (what was $60 turned into $180-$300). They tell customers that only certain licenses get support off the forums (and no support is officially provided through the forums), and those licenses run $250-$300 depending on your current situation with the company. Internet Brands has gone as far as banning members on their forums that say anything OFF of their forums about their horrific and awful practices, or even banning individuals that they THINK could say something like that in the future. There are many, many cases of this happening across the internet. Internet Brands is a company that should be avoided at any and all costs.
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Additional Business Information
Hours   Phone   (800) 692-2200 Address   909 North Sepulveda Blvd 11th Floor
El Segundo, CA 90245
Website Email
Contact   Farah Anwar Other  
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