Julianne P.'s review of Carolina Furniture Concepts, Inc.

Carolina Furniture Concepts, Inc.

Customer Reviews & Ratings
Complaint Posted 7/11/2017
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All around terrible experience!!
*****WORST COMPANY THAT I HAVE EVER DONE BUSINESS WITH***** - General Manager cannot assist with tracking orders. We've escalated this to Stephanie, General Manager, who promises phone calls with updates - you'll never hear back from Stephanie. She's either out to lunch or has gone home for the day. - We spent THOUSANDS OF DOLLARS on furniture, waited our 8-10 weeks estimated (now approaching 12) if you're able to get someone on the line, they'll tell a story - one that's not accurate. Based on the information provided by different representatives - our furniture has been shipped, we're missing a chair or maybe we're missing a table? Who knows! They surely don't! - If you continue to call and request updates, you'll be hung up on. If you continue to call back, you'll be lucky if you can get a voicemail. They'll just continue to flip you back to hold. I believe Cindy is the representative known for hanging up on individuals - she definitely should not be employed to provide ANY level of customer service. - Have you taken a look at the reviews? Even the employees dislike the work environment - one even mentions that they weren't paid by the company for hours worked/commission. Hard to believe - they had no problem cashing my payment upon purchase - they should treat their employees fairly. They're milking customers and never shipping merchandise - read the reviews listed below - I'm not alone! I'm not quite sure where else to go. I've spent over $5,000 on furniture from Carolina Furniture Concepts and at this point, feel that this company is fraudulent and I'll never receive the items that I've paid for.
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Additional Business Information
Hours   Monday-Saturday, 10am-7 pm. Sunday, 12pm-6pm. Phone   (828) 681-5011 Address   100 Airport Rd
Arden, NC 28704
Website   123cfc.com Email   customerservice@123cfc.com
Contact   Brian Carmack, Customer Service Manager Other  
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