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First-Rate Customer Service
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The diamond studs I purchased back in April were exquisite: 18k gold studs with 3/4 carat diamonds. Studs were exceptional quality, very nice, my wife was very happy. Two weeks ago she told me she can't find one of the backs. It might have gotten lost
somewhere in her dresser. So we went to a jewelry store in town to find a replacement. To our amusement, the salesperson told us that they don't carry backs in 18k gold. I called customer service at McQueenJewelry.com and asked if they can replace the lost
back and how much it costs. Justin the support representative said he could have a replacement back shipped right away at no charge. I was caught off guard, I didn't expect to get it for free. Right then I understood that this business really cares about its
customers. I thanked Justin and he said it was his pleasure to take care of me. As promised the new back arrived in a few days. Because they took such good care of me I tell people about McQueenJewelry.com at every opportunity.
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