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Review 5/3/2010
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I recently bought a Black Enamel Inlay Tungsten ring as a wedding band for my fiancee. Let me start by saying the workmanship on the ring is good. However, it is a brushed(looks more like a flat gray) ring and is MUCH darker than it appears in their picture. One of the deciding factors to go with this company was because of the advertising "Lifetime Guarantee & Lifetime Ring Sizing on our Tungsten Carbide rings". Well... I tried to have his ring re-sized as I thought they would do. NO, the customer services Rep. told me "we don't re-size Tungsten rings" "It is what it is". If I wanted a new ring size it would cost me $30 for "a whole new ring" (wait- that's their Guaranteed ring sizing? buy a new ring?)and an additional $19.99 to have it re-engraved PLUS shipping and Handling. So yea they have "life time Ring sizing BUT it will cost you! So, needless to say I'm stuck with a ring that can't be worn. I feel like they were completely misleading and I should have went with a different company altogether as I hope you all do! Thanks
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Business's response - on 7/7/2010
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debebians takes pride is making sure that each and every customer is 100% satisfied. Unfortunately this customer purchased a tungsten ring in the wrong size AND had the ring engraved. Our website states that ALL engraved items are considered a final sale. However, because tungsten is a material that can not be sized, we do offer the lifetime guarantee finger sizing for cases such as this. Yes, there is a small deductible ($30 whereas the original ring sells for $119.99) and even our deductible price is below our cost. It also seems that this customer may not have read through our policies regarding choosing the correct finger size, engraving and our 30 day return policy. Our policy is not "BS" as stated by the customer. It seems that this customer feels that we should have given her a free second ring and that giving her a free ring is the only thing that would have satisfied her.
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