|
|
Review 4/18/2010
|
|
I will be glad to post a review. Just check out what is on the BBB website. Need I say more. This is just the 15 recent people who got burned by this company and I make 16. This just goes back to March 5. How many more are out there?
#1
Complaint Details
Internet Cash Machines
26741 Portola Parkway, Suite 1E #912
Foothill Ranch, CA 92610
Phone: (877) 863-3088
Contact:
Company ID: 100092464
Customer Complaint
Posted 3/5/2010
Summary - Consumer alleges the company has charged her account without her consent.
Complaint Description
Consumer alleges the company has charged her account without her consent. She signed up to receive information on starting a home-based business for a charge of $2.97. This amount was charged to her card on 02/08/10. On 02/11/10 her card was charged $139.95. She had no knowledge of or agreement to this charge. Her husband contacted the company on her behalf and was informed that in the fine print she agreed to this charge if she did not cancel within 3 days. She could not read the fine print as her primary language is Spanish and she has a limited ability to read English. She feels that this is clear misrepresentation as the charge was left hidden in the fine print.
Resolution Sought
Consumer is seeking a full refund of the $139.95 charge and cancellation of any account in her name with the company.
Additional Information
Date Problem Occurred: Product or Service: Model Name/Number: Date Purchased: Order Number: Amount In Dispute:
2/11/2010 work from home offer 2/8/2010 $139.95
Company's Response
Posted 4/2/2010
Summary - We have terminated this customers account and no further charges will be conducted on their account.
Response
Thank you for your correspondence in connection with the above-referenced matter. It is clear from the text of the complaint that all the information was not provided by the complainant in regards to the program was signed up for and the requisite charges for that program, and several facts have been omitted that once revealed will hopefully clear up this matter. The Internet Cash Machine (ICM) is a turn key business opportunity that offers prospective clients the ability to create single product websites, as well as Mall Webstores which comes pre-stocked with products, some of which can be sold with no product cost to the merchant. The websites are easily built with a few clicks of the mouse, yet are highly customizable for advanced users. The websites are tied into a network of drop-shippers and fulfillment center making it easy for clients to select products and deliver them to their clients without handling them. Included in the program is a mall webstores that ties all of the client's products together allowing them to market a variety of products through an internet mall web site. Internet Cash Machine also offers ICM clients merchant accounts with the ability to accept credit cards and ACH services Internet Cash Machine is a membership site that provides users with all the tools and information necessary to learn how to post websites and webstores and launch products for auction on eBay to make money online. On the credit information page, the terms and conditions of the progam are noted on the page in several different areas. First, there is a link on the bottom of the page for the Terms and Conditions. Second, the Terms and Conditions and charges for the program are listed on the page, directly to the left of the "Rush My Order" button. Those terms and conditions and charges for the service clearly state that there are 3 different charges for this program. The first is the initial charge of $2.97 for processing of the account. The $2.97 charge provides the customer with access to the service for a 3 Day Trial Period. The 3 day period provides the customer with access to the service so they can ascertain if they would like to continue with the service and incur the additional charges for the service. After the 3 day trial period has expired, as the terms clearly state, the customer is then charged the second charge, which is a one-time $139.95 charge for the service membership. The customer then has access to the full service until they elect to cancel the service. Each month that the service is active the customer will be charged a monthly mainitenance fee of $4.95. In addition to clearly spelling out each fee required for the service, we provide the number for the customer to call to cancel this account. All the program costs, charges, terms, conditions and cancellation procedure are cleary spelled out on the page. There can be no question that ICM has taken every step to assure that all the terms and condtions are displayed multiple times throughout the signup process and after the signup is complete. For any customer to state that, "they were not made aware" or "did not see" or "did not authorize the charges" about the pending charges for the service, would be a mistatement of the obvious facts. We have terminated this customers account and no further charges will be conducted on their account. The customer can keep any materials that were received as our gift.
Customer's Rebuttal
Posted 4/5/2010
It is obvious that this company is NOT going to refund the sizeable amount of $139.95 yet no one in this family has used the item or its related products. The charge of $2.97 is what was accepted as that is the amount advertised in big bold flashing English text. The secretive $139.95 have since changed theirs collective minds. Our only recourse now, is to challenge them legally via BBB and our bank.
Company's Final Response
No Final Response
• Privacy Policy
• Trademarks
• Terms of Use
© Copyright 2009 The Better Business Bureau of the Southland, Inc. All Rights Reserved.
#2
Complaint Details
Internet Cash Machines
26741 Portola Parkway, Suite 1E #912
Foothill Ranch, CA 92610
Phone: (877) 863-3088
Contact:
Company ID: 100092464
Customer Complaint
Posted 3/8/2010
Summary - My husband saw an ad for them and it said that we only charge shipping for the supplies which was $2.97.
Complaint Description
My husband saw an ad for them and it said that we only charge shipping for the supplies which was $2.97. They did not have any small print that said they would be charging 139.95 right away so they screwed us up with our bank and then they kept taking it out and then giving us the money back then they would take it out again and they did this about 3 times. Then I had a guy call me and tell me that in order to sell we need to sign up for credit cards.
Resolution Sought
I would like them to refund my money of $139.95 and the 22.00 I had to take out of my own pocket to list their stupid items on eBay.
Additional Information
Date Problem Occurred: Product or Service: Model Name/Number: Date Purchased: Order Number: Amount In Dispute:
3/3/2010 You had to pick products from their website and try to sell it. 3/2/2010 $161.95
Company's Response
Posted 4/2/2010
Summary - We have terminated this customers account and no further charges will be conducted on their account.
Response
Thank you for your correspondence in connection with the above-referenced matter. It is clear from the text of the complaint that all the information was not provided by the complainant in regards to the program was signed up for and the requisite charges for that program, and several facts have been omitted that once revealed will hopefully clear up this matter. The Internet Cash Machine (ICM) is a turn key business opportunity that offers prospective clients the ability to create single product websites, as well as Mall Webstores which comes pre-stocked with products, some of which can be sold with no product cost to the merchant. The websites are easily built with a few clicks of the mouse, yet are highly customizable for advanced users. The websites are tied into a network of drop-shippers and fulfillment center making it easy for clients to select products and deliver them to their clients without handling them. Included in the program is a mall webstores that ties all of the client's products together allowing them to market a variety of products through an internet mall web site. Internet Cash Machine also offers ICM clients merchant accounts with the ability to accept credit cards and ACH services Internet Cash Machine is a membership site that provides users with all the tools and information necessary to learn how to post websites and webstores and launch products for auction on eBay to make money online. On the credit information page, the terms and conditions of the progam are noted on the page in several different areas. First, there is a link on the bottom of the page for the Terms and Conditions. Second, the Terms and Conditions and charges for the program are listed on the page, directly to the left of the "Rush My Order" button. Those terms and conditions and charges for the service clearly state that there are 3 different charges for this program. The first is the initial charge of $2.97 for processing of the account. The $2.97 charge provides the customer with access to the service for a 3 Day Trial Period. The 3 day period provides the customer with access to the service so they can ascertain if they would like to continue with the service and incur the additional charges for the service. After the 3 day trial period has expired, as the terms clearly state, the customer is then charged the second charge, which is a one-time $139.95 charge for the service membership. The customer then has access to the full service until they elect to cancel the service. Each month that the service is active the customer will be charged a monthly mainitenance fee of $4.95. In addition to clearly spelling out each fee required for the service, we provide the number for the customer to call to cancel this account. All the program costs, charges, terms, conditions and cancellation procedure are cleary spelled out on the page. There can be no question that ICM has taken every step to assure that all the terms and condtions are displayed multiple times throughout the signup process and after the signup is complete. For any customer to state that, "they were not made aware" or "did not see" or "did not authorize the charges" about the pending charges for the service, would be a mistatement of the obvious facts. We have terminated this customers account and no further charges will be conducted on their account. The customer can keep any materials that were received as our gift.
Customer's Rebuttal
Posted 4/4/2010
Thats the thing they took out the $139 the same day they took out the 2.97 no we want our money back or we will be contacting our lawyer because we have heard from quite a bit of people that you guys are nothing but a scam. So none of your terms and conditions were explained like they should have been.
Company's Final Response
No Final Response
• Privacy Policy
• Trademarks
• Terms of Use
© Copyright 2009 The Better Business Bureau of the Southland, Inc. All Rights Reserved.
#3
Complaint Details
Internet Cash Machines
26741 Portola Parkway, Suite 1E #912
Foothill Ranch, CA 92610
Phone: (877) 863-3088
Contact:
Company ID: 100092464
Customer Complaint
Posted 3/10/2010
Summary - they will not reund my money. i do not want the service. i was missled. they just take your money and no service, or product
Complaint Description
not nice, wont refund money. they will not reund my money. i do not want the service. i was missled. they just take your money and no service, or product
Resolution Sought
refund my money to my account, remove me from their list
Additional Information
Date Problem Occurred: Product or Service: Model Name/Number: Date Purchased: Order Number: Amount In Dispute:
3/9/2010 rude 3/9/2010 $0.00
Company's Response
Posted 4/2/2010
Summary - We have terminated this customers account and no further charges will be conducted on their account.
Response
Thank you for your correspondence in connection with the above-referenced matter. It is clear from the textof the complaint that all the information was not provided by the complainant in regards to the program was signed up for and the requisite charges for that program, and several facts have been omitted that once revealed will hopefully clear up this matter. The Internet Cash Machine (ICM) is a turn-key business opportunity that offers prospective clients the ability to create single product websites, as well as, Mall Webstores which comes pre-stocked with products, some of which can be sold with no product cost to the merchant. The websites are easily built with-a few clicks of the mouse; yet are highly customizable for advanced users.' The websites are tied into a network of drop-shippers and fulfillment center making it easy for clients to select products and deliver them to their clients without handling them. Included in the program is a mall webstores that ties all of the client's products together allowing them to market a variety of products through an internet mall web site. Internet Cash Machine also offers ICM clients merchant accounts with the ability to accept credit cards and ACH services Internet Cash Machine is a membership site that provides users with all the tools and information necessary to learn how to post websites and webstores and launch products for auction on eBay to make money online. On the credit information page, the terms and conditions of the progam are noted on the page in several different areas. First, there is a link on the bottom of the page for the Terms and Conditions. Second, the Terms and Conditions and charges for the program are listed on the page, directly to the left of the "Rush My Order" button. Those terms and conditions and charges for the service clearly state that there are 3 different charges for this program. The first is the initial charge of $2.97 for processing of the account. The $2.97 charge provides the customer with access to the service for a 3 Day Trial Period. The 3 day period provides the customer with access to the service so they can ascertain if they would like to continue with the service and incur the additional charges for the service. After the 3 day trial period has expired, as the terms clearly state, the customer is then charged the second charge, which is a one-time $139.95 charge for the service membership. The customer then has access to the full service until they elect to cancel the service. Each month that the service is active the customer will be charged a monthly mainitenance fee of $4.95. In addition to clearly spelling out each fee required for the service, we provide the number for the customer to call to cancel this account. All the program costs, charges, terms, conditions and cancellation procedure are cleary spelled out on the page. There can be no question that ICM has taken every step to assure that all the terms and condtions are displayed multiple times throughout the signup process and after the signup is complete. For any customer to state that, "they were not made aware" or "did not see" or "did not authorize the charges" about the pending charges for the service, would be a mistatement of the obvious facts. We have terminated this customers account and no further charges will be conducted on their account.
Customer's Rebuttal
No Rebuttal
Company's Final Response
No Final Response
• Privacy Policy
• Trademarks
• Terms of Use
© Copyright 2009 The Better Business Bureau of the Southland, Inc. All Rights Reserved.
#4
Complaint Details
Internet Cash Machines
26741 Portola Parkway, Suite 1E #912
Foothill Ranch, CA 92610
Phone: (877) 863-3088
Contact:
Company ID: 100092464
Customer Complaint
Posted 3/10/2010
Summary - I was charged an amount unauthorized by me after signing up for a trial service.
Complaint Description
i paid 5 dollars to investigate the website to see if I would like to use this website. I decided not to go any further and come to find out they started charging my visa 139.00 per month. i did not authorize this.
Resolution Sought
I would like a refund on my visa of 139.00
Additional Information
Date Problem Occurred: Product or Service: Model Name/Number: Date Purchased: Order Number: Amount In Dispute:
3/9/2010 i never really figured it out.. 3/5/2010 2462582EJWGNLS $0.00
Company's Response
Posted 4/2/2010
Summary - We have terminated this customers account and no further charges will be conducted on their account.
Response
The Internet Cash Machine (ICM) is a turn-key business opportunity that offers prospective clients the ability to create single product websites, as well as, Mall Webstores which comes pre-stocked with products, some of which can be sold with no product cost to the merchant. The websites are easily built with a few clicks of the mouse, yet are highly customizable for advanced users. The websites are tied into a network of drop-shippers and fulfillment center making it easy for clients to select products and deliver them to their clients without handling them. Included in the program is a mall webstores that ties all of the client's products together allowing them to market a variety of products through an internet mall web site. Internet Cash Machine also offers ICM clients merchant accounts with the ability to accept credit cards and ACH services. Internet Cash Machine is a membership site that provides users with all the tools and information necessary to learn how to post websites and webstores and launch products for auction on eBay to make money online. On the credit information page, the terms and conditions of the progam are noted on the page in several different areas. First, there is a link on the bottom of the page for the Terms and Conditions. Second, the Terms and Conditions and charges for the program are listed on the page, directly to the left of the "Rush My Order" button. Those terms and conditions and charges for the service clearly state that there are 3 different charges for this program. The first is the initial charge of $2.97 for processing of the account. The $2.97 charge provides the customer with access to the service for a 3 Day Trial Period. The 3 day period provides the customer with access to the service so they can ascertain if they would like to continue with the service and incur the additional charges for the service. After the 3 day trial period has expired, as the terms clearly state, the customer is then charged the second charge, which is a one-time $139.95 charge for the service membership. The customer then has access to the full service until they elect to cancel the service. Each month that the service is active the customer will be charged a monthly mainitenance fee of $4.95. In addition to clearly spelling out each fee required for the service, we provide the number for the customer to call to cancel this account. All the program costs, charges, terms, conditions and cancellation procedure are cleary spelled out on the page. There can be no question that ICM has taken every step to assure that all the terms and condtions are displayed multiple times throughout the signup process and after the signup is complete. For any customer to state that, "they were not made aware" or "did not see" or "did not authorize the charges" about the pending charges for the service, would be a mistatement of the obvious facts. We have terminated this customers account and no further charges will be conducted on their account.
Customer's Rebuttal
No Rebuttal
Company's Final Response
No Final Response
• Privacy Policy
• Trademarks
• Terms of Use
© Copyright 2009 The Better Business Bureau of the Southland, Inc. All Rights Reserved.
#5
Complaint Details
Internet Cash Machines
26741 Portola Parkway, Suite 1E #912
Foothill Ranch, CA 92610
Phone: (877) 863-3088
Contact:
Company ID: 100092464
Customer Complaint
Posted 3/11/2010
Summary - Billed my credit card for information I did not receive.
Complaint Description
I called them to see why they charged my credit card 139.29 they told me that I did not send the info. back to cancel with in three days from receiving it with it never stated that in the add.The add said pay 2.97 and they would send info. by E.mail. Never received it not even in Spam like they claimed when I called them.
Resolution Sought
I want them to remove the charge from my credit card.
Additional Information
Date Problem Occurred: Product or Service: Model Name/Number: Date Purchased: Order Number: Amount In Dispute:
2/7/2010 Their service is very poor. 3/9/2010 $139.29
Company's Response
Posted 4/2/2010
Summary - We have terminated this customers account and no further charges will be conducted on their account.
Response
Her account was provided with a service credit, instructed on how to set up a Paypal account and that alone refutes the statements in the complaint. Thank you for your correspondence in connection with the above-referenced matter. It is clear from the text of the complaint that all the information was not provided by the complainant in regards to the program was signed up for and the requisite charges for that program, and several facts have been omitted that once revealed will hopefully clear up this matter. The Internet Cash Machine (ICM) is a turn-key business opportunity that offers prospective clients the ability to create single product websites, as well as, Mall Webstores which comes pre-stocked with products, some of which can be sold with no product cost to the merchant. The websites are easily built with a few clicks of the mouse, yet are highly customizable for advanced users. The websites are tied into a network of drop-shippers and fulfillment center making it easy for clients to select products and deliver them to their clients without handling them. Included in the program is a mall webstores that ties all of the client's products together allowing them to market a variety of products through an internet mall web site. Internet Cash Machine also offers ICM clients merchant accounts with the ability to accept credit cards and ACH services. Internet Cash Machine is a membership site that provides users with all the tools and information necessary to learn how to post websites and webstores and launch products for auction on eBay to make money online. On the credit information page, the terms and conditions of the progam are noted on the page in several different areas. First, there is a link on the bottom of the page for the Terms and Conditions. Second, the Terms and Conditions and charges for the program are listed on the page, directly to the left of the "Rush My Order" button. Those terms and conditions and charges for the service clearly state that there are 3 different charges for this program. The first is the initial charge of $2.97 for processing of the account. The $2.97 charge provides the customer with access to the service for a 3 Day Trial Period. The 3 day period provides the customer with access to the service so they can ascertain if they would like to continue with the service and incur the additional charges for the service. After the 3 day trial period has expired, as the terms clearly state, the customer is then charged the second charge, which is a one-time $139.95 charge for the service membership. The customer then has access to the full service until they elect to cancel the service. Each month that the service is active the customer will be charged a monthly mainitenance fee of $4.95. In addition to clearly spelling out each fee required for the service, we provide the number for the customer to call to cancel this account. All the program costs, charges, terms, conditions and cancellation procedure are cleary spelled out on the page. There can be no question that ICM has taken every step to assure that all the terms and condtions are displayed multiple times throughout the signup process and after the signup is complete. For any customer to state that, "they were not made aware" or "did not see" or "did not authorize the charges" about the pending charges for the service, would be a mistatement of the obvious facts. We have terminated this customers account and no further charges will be conducted on their account.
Customer's Rebuttal
No Rebuttal
Company's Final Response
No Final Response
• Privacy Policy
• Trademarks
• Terms of Use
© Copyright 2009 The Better Business Bureau of the Southland, Inc. All Rights Reserved.
#6
Complaint Details
Internet Cash Machines
26741 Portola Parkway, Suite 1E #912
Foothill Ranch, CA 92610
Phone: (877) 863-3088
Contact:
Company ID: 100092464
Customer Complaint
Posted 3/16/2010
Summary - Double charged should have been $2.95 took $139.95 and the $2.95 without my consent
Complaint Description
I bought an at home kit for $2.95 on 03/13/10 they immediately took $2.95 and an additional $139.95 which I did not authorize. I have called them three times no one will call me back and I have sent three emails
Resolution Sought
no one from this company will call me back, I sent three emails called three times every time I call they take my name and number and say someone will call back in an hour no one does. This is a scam and they need to be sopped. They wont cancell my membership and they are giong to continue taking money out of my account
Additional Information
Date Problem Occurred: Product or Service: Model Name/Number: Date Purchased: Order Number: Amount In Dispute:
3/13/2010 they provide web sites it supposed to be a work at home type of co 3/13/2010 $0.00
Company's Response
Posted 4/2/2010
Summary - We have terminated this customers account and no further charges will be conducted on their account.
Response
Thank you for your correspondence in connection with the above-referenced matter. It is clear from the text of the complaint that all the information was not provided by the complainant in regards to the program was signed up for and the requisite charges for that program, and several facts have been omitted that once revealed will hopefully clear up this matter. The Internet Cash Machine (ICM) is a turn-key business opportunity that offers prospective clients the ability to create single product websites, as well as, Mall Webstores which comes pre-stocked with products, some of which can be sold with no product cost to the merchant. The websites are easily built with-a few clicks of the mouse; yet are highly customizable for advanced users.' The websites are tied into a network of drop-shippers and fulfillment center making it easy for clients to select products and deliver them to their clients without handling them. Included in the program is a mall webstores that ties all of the client's products together allowing them to market a variety of products through an internet mall web site. Internet Cash Machine also offers ICM clients merchant accounts with the ability to accept credit cards and ACH services Internet Cash Machine is a membership site that provides users with all the tools and information necessary to learn how to post websites and webstores and launch products for auction on eBay to make money online. On the credit information page, the terms and conditions of the progam are noted on the page in several different areas. First, there is a link on the bottom of the page for the Terms and Conditions. Second, the Terms and Conditions and charges for the program are listed on the page, directly to the left of the "Rush My Order" button. Those terms and conditions and charges for the service clearly state that there are 3 different charges for this program. The first is the initial charge of $2.97 for processing of the account. The $2.97 charge provides the customer with access to the service for a 3 Day Trial Period. The 3 day period provides the customer with access to the service so they can ascertain if they would like to continue with the service and incur the additional charges for the service. After the 3 day trial period has expired, as the terms clearly state, the customer is then charged the second charge, which is a one-time $139.95 charge for the service membership. The customer then has access to the full service until they elect to cancel the service. Each month that the service is active the customer will be charged a monthly mainitenance fee of $4.95. In addition to clearly spelling out each fee required for the service, we provide the number for the customer to call to cancel this account. All the program costs, charges, terms, conditions and cancellation procedure are cleary spelled out on the page. There can be no question that ICM has taken every step to assure that all the terms and condtions are displayed multiple times throughout the signup process and after the signup is complete. For any customer to state that, "they were not made aware" or "did not see" or "did not authorize the charges" about the pending charges for the service, would be a mistatement of the obvious facts. We have terminated this customers account and no further charges will be conducted on their accountt. The customer can keep any materials that were received as our gift.
Customer's Rebuttal
No Rebuttal
Company's Final Response
No Final Response
• Privacy Policy
• Trademarks
• Terms of Use
© Copyright 2009 The Better Business Bureau of the Southland, Inc. All Rights Reserve
#7
Complaint Details
Internet Cash Machines
26741 Portola Parkway, Suite 1E #912
Foothill Ranch, CA 92610
Phone: (877) 863-3088
Contact:
Company ID: 100092464
Customer Complaint
Posted 3/16/2010
Summary - Double charged should have been $2.95 took $139.95 and the $2.95 without my consent
Complaint Description
I bought an at home kit for $2.95 on 03/13/10 they immediately took $2.95 and an additional $139.95 which I did not authorize. I have called them three times no one will call me back and I have sent three emails
Resolution Sought
no one from this company will call me back, I sent three emails called three times every time I call they take my name and number and say someone will call back in an hour no one does. This is a scam and they need to be sopped. They wont cancell my membership and they are giong to continue taking money out of my account
Additional Information
Date Problem Occurred: Product or Service: Model Name/Number: Date Purchased: Order Number: Amount In Dispute:
3/13/2010 they provide web sites it supposed to be a work at home type of co 3/13/2010 $0.00
Company's Response
Posted 4/2/2010
Summary - We have terminated this customers account and no further charges will be conducted on their account.
Response
Thank you for your correspondence in connection with the above-referenced matter. It is clear from the text of the complaint that all the information was not provided by the complainant in regards to the program was signed up for and the requisite charges for that program, and several facts have been omitted that once revealed will hopefully clear up this matter. The Internet Cash Machine (ICM) is a turn-key business opportunity that offers prospective clients the ability to create single product websites, as well as, Mall Webstores which comes pre-stocked with products, some of which can be sold with no product cost to the merchant. The websites are easily built with-a few clicks of the mouse; yet are highly customizable for advanced users.' The websites are tied into a network of drop-shippers and fulfillment center making it easy for clients to select products and deliver them to their clients without handling them. Included in the program is a mall webstores that ties all of the client's products together allowing them to market a variety of products through an internet mall web site. Internet Cash Machine also offers ICM clients merchant accounts with the ability to accept credit cards and ACH services Internet Cash Machine is a membership site that provides users with all the tools and information necessary to learn how to post websites and webstores and launch products for auction on eBay to make money online. On the credit information page, the terms and conditions of the progam are noted on the page in several different areas. First, there is a link on the bottom of the page for the Terms and Conditions. Second, the Terms and Conditions and charges for the program are listed on the page, directly to the left of the "Rush My Order" button. Those terms and conditions and charges for the service clearly state that there are 3 different charges for this program. The first is the initial charge of $2.97 for processing of the account. The $2.97 charge provides the customer with access to the service for a 3 Day Trial Period. The 3 day period provides the customer with access to the service so they can ascertain if they would like to continue with the service and incur the additional charges for the service. After the 3 day trial period has expired, as the terms clearly state, the customer is then charged the second charge, which is a one-time $139.95 charge for the service membership. The customer then has access to the full service until they elect to cancel the service. Each month that the service is active the customer will be charged a monthly mainitenance fee of $4.95. In addition to clearly spelling out each fee required for the service, we provide the number for the customer to call to cancel this account. All the program costs, charges, terms, conditions and cancellation procedure are cleary spelled out on the page. There can be no question that ICM has taken every step to assure that all the terms and condtions are displayed multiple times throughout the signup process and after the signup is complete. For any customer to state that, "they were not made aware" or "did not see" or "did not authorize the charges" about the pending charges for the service, would be a mistatement of the obvious facts. We have terminated this customers account and no further charges will be conducted on their account. The customer can keep any materials that were received as our gift.
Customer's Rebuttal
No Rebuttal
Company's Final Response
No Final Response
• Privacy Policy
• Trademarks
• Terms of Use
© Copyright 2009 The Better Business Bureau of the Southland, Inc. All Rights Reserved.
#8
Complaint Details
Internet Cash Machines
26741 Portola Parkway, Suite 1E #912
Foothill Ranch, CA 92610
Phone: (877) 863-3088
Contact:
Company ID: 100092464
Customer Complaint
Posted 3/16/2010
Summary - Consumer alleges the company charged her account without authorization.
Complaint Description
Consumer alleges the company charged her account without authorization. She ordered a work at home product with an authorized charge of $2.95. She was charged $2.97. There was a trial period after which they would charge her card $139.95. They charged her card this amount the very next day. She has called the company and was referred to a website address that failed to load.
Resolution Sought
Consumer is seeking a full refund of all charges.
Additional Information
Date Problem Occurred: Product or Service: Model Name/Number: Date Purchased: Order Number: Amount In Dispute:
3/10/2010 work at home product 3/5/2010 $139.99
Company's Response
Posted 4/2/2010
Summary - We have terminated this customers account and no further charges will be conducted on their account.
Response
Thank you for your correspondence in connection with the above-referenced matter. It is clear from the text of the complaint that all the information was not provided by the complainant in regards to the program was signed up for and the requisite charges for that program, and several facts have been omitted that once revealed will hopefully clear up this matter. The Internet Cash Machine (ICM) is a turn key business opportunity that offers prospective clients the ability to create single product websites, as well as Mall Webstores which comes pre-stocked with products, some of which can be sold with no product cost to the merchant. The websites are easily built with a few clicks of the mouse, yet are highly customizable for advanced users. The websites are tied into a network of drop-shippers and fulfillment center making it easy for clients to select products and deliver them to their clients without handling them. Included in the program is a mall webstores that ties all of the client's products together allowing them to market a variety of products through an internet mall web site. Internet Cash Machine also offers ICM clients merchant accounts with the ability to accept credit cards and ACH services Internet Cash Machine is a membership site that provides users with all the tools and information necessary to learn how to post websites and webstores and launch products for auction on eBay to make money online. On the credit information page, the terms and conditions of the progam are noted on the page in several different areas. First, there is a link on the bottom of the page for the Terms and Conditions. Second, the Terms and Conditions and charges for the program are listed on the page, directly to the left of the "Rush My Order" button. Those terms and conditions and charges for the service clearly state that there are 3 different charges for this program. The first is the initial charge of $2.97 for processing of the account. The $2.97 charge provides the customer with access to the service for a 3 Day Trial Period. The 3 day period provides the customer with access to the service so they can ascertain if they would like to continue with the service and incur the additional charges for the service. After the 3 day trial period has expired, as the terms clearly state, the customer is then charged the second charge, which is a one-time $139.95 charge for the service membership. The customer then has access to the full service until they elect to cancel the service. Each month that the service is active the customer will be charged a monthly mainitenance fee of $4.95. In addition to clearly spelling out each fee required for the service, we provide the number for the customer to call to cancel this account. All the program costs, charges, terms, conditions and cancellation procedure are cleary spelled out on the page. There can be no question that ICM has taken every step to assure that all the terms and condtions are displayed multiple times throughout the signup process and after the signup is complete. For any customer to state that, "they were not made aware" or "did not see" or "did not authorize the charges" about the pending charges for the service, would be a mistatement of the obvious facts. We have terminated this customers account and no further charges will be conducted on their account. The customer can keep any materials that were received as our gift.
Customer's Rebuttal
No Rebuttal
Company's Final Response
No Final Response
• Privacy Policy
• Trademarks
• Terms of Use
© Copyright 2009 The Better Business Bureau of the Southland, Inc. All Rights Reserved.
#9
Complaint Details
Internet Cash Machines
26741 Portola Parkway, Suite 1E #912
Foothill Ranch, CA 92610
Phone: (877) 863-3088
Contact:
Company ID: 100092464
Customer Complaint
Posted 3/16/2010
Summary - Consumer alleges the company charged her account without authorization.
Complaint Description
Consumer alleges the company charged her account without authorization. She ordered a work at home product with an authorized charge of $2.95. She was charged $2.97. There was a trial period after which they would charge her card $139.95. They charged her card this amount the very next day. She has called the company and was referred to a website address that failed to load.
Resolution Sought
Consumer is seeking a full refund of all charges.
Additional Information
Date Problem Occurred: Product or Service: Model Name/Number: Date Purchased: Order Number: Amount In Dispute:
3/10/2010 work at home product 3/5/2010 $139.99
Company's Response
Posted 4/2/2010
Summary - We have terminated this customers account and no further charges will be conducted on their account.
Response
Thank you for your correspondence in connection with the above-referenced matter. It is clear from the text of the complaint that all the information was not provided by the complainant in regards to the program was signed up for and the requisite charges for that program, and several facts have been omitted that once revealed will hopefully clear up this matter. The Internet Cash Machine (ICM) is a turn key business opportunity that offers prospective clients the ability to create single product websites, as well as Mall Webstores which comes pre-stocked with products, some of which can be sold with no product cost to the merchant. The websites are easily built with a few clicks of the mouse, yet are highly customizable for advanced users. The websites are tied into a network of drop-shippers and fulfillment center making it easy for clients to select products and deliver them to their clients without handling them. Included in the program is a mall webstores that ties all of the client's products together allowing them to market a variety of products through an internet mall web site. Internet Cash Machine also offers ICM clients merchant accounts with the ability to accept credit cards and ACH services Internet Cash Machine is a membership site that provides users with all the tools and information necessary to learn how to post websites and webstores and launch products for auction on eBay to make money online. On the credit information page, the terms and conditions of the progam are noted on the page in several different areas. First, there is a link on the bottom of the page for the Terms and Conditions. Second, the Terms and Conditions and charges for the program are listed on the page, directly to the left of the "Rush My Order" button. Those terms and conditions and charges for the service clearly state that there are 3 different charges for this program. The first is the initial charge of $2.97 for processing of the account. The $2.97 charge provides the customer with access to the service for a 3 Day Trial Period. The 3 day period provides the customer with access to the service so they can ascertain if they would like to continue with the service and incur the additional charges for the service. After the 3 day trial period has expired, as the terms clearly state, the customer is then charged the second charge, which is a one-time $139.95 charge for the service membership. The customer then has access to the full service until they elect to cancel the service. Each month that the service is active the customer will be charged a monthly mainitenance fee of $4.95. In addition to clearly spelling out each fee required for the service, we provide the number for the customer to call to cancel this account. All the program costs, charges, terms, conditions and cancellation procedure are cleary spelled out on the page. There can be no question that ICM has taken every step to assure that all the terms and condtions are displayed multiple times throughout the signup process and after the signup is complete. For any customer to state that, "they were not made aware" or "did not see" or "did not authorize the charges" about the pending charges for the service, would be a mistatement of the obvious facts. We have terminated this customers account and no further charges will be conducted on their account. The customer can keep any materials that were received as our gift.
Customer's Rebuttal
No Rebuttal
Company's Final Response
No Final Response
• Privacy Policy
• Trademarks
• Terms of Use
© Copyright 2009 The Better Business Bureau of the Southland, Inc. All Rights Reserved.
#9
Complaint Details
Internet Cash Machines
26741 Portola Parkway, Suite 1E #912
Foothill Ranch, CA 92610
Phone: (877) 863-3088
Contact:
Company ID: 100092464
Customer Complaint
Posted 3/16/2010
Summary - This company has severe problems as the system is rarely working property. My Buy Now buttons rarely work, entire site goes down, cannot login, etc.
Complaint Description
Today 3/15/10 for example my websites are "not found" when trying to access as a consumer; Buy Now buttons not working for 2nd time in a week, entire website down and cannot login; returned their call during bus. hours and voicemail says they are closed. I missed 6 sales this weekend and today at $299.95 each. I have had many problems since signing up with this co. and get NO training or help. I would urge anyone thinking about signing up with this company to RECONSIDER! This has been a nightmare. I EXPECT A FULL REFUND! THIS COMPANY NEEDS HELP!
Resolution Sought
Submit me a full refund in the amount of $139.95 due to their faulty site which rarely works!
Additional Information
Date Problem Occurred: Product or Service: Model Name/Number: Date Purchased: Order Number: Amount In Dispute:
2/26/2010 What service? Their site seldom works and NO SERVICE! They take your $ Internet Cash Machine 2/26/2010 $139.95
Company's Response
Posted 4/2/2010
Summary - Internet Cash Machine has already terminated this customer's account, and has already issued a refund of her charges.
Response
In the spirit of customer satisfaction, please be advised that Internet Cash Machine has already terminated this customer's account, and has already issued a refund of her charges, and no further charges will be posted against this customer account in any manner. Internet Cash Machine is committed to the success and satisfaction of all of its clients and conducts its business in compliance with all applicable laws, rules, and regulations. Please contact me directly if I may be of any further assistance. This customer can keep any materials that were received as our gift.
Customer's Rebuttal
No Rebuttal
Company's Final Response
No Final Response
• Privacy Policy
• Trademarks
• Terms of Use
© Copyright 2009 The Better Business Bureau of the Southland, Inc. All Rights Reserved.
Complaint Details
Internet Cash Machines
26741 Portola Parkway, Suite 1E #912
Foothill Ranch, CA 92610
Phone: (877) 863-3088
Contact:
Company ID: 100092464
Customer Complaint
Posted 3/17/2010
Summary - This company has a website to promote their business. You pay $2.97 to get the 3 day free trial kit. You have no clue what it you will be doing.
Complaint Description
The website has no information on what you will be doing on the Internet. From the information provided, I thought you might be setting up webpage for other businesses so I sent them my credit card # for the $2.97 free trial and have received nothing. They have charged my card another $139.95 for the kit I have never received. I did receive an email with a log in and password and went into that site only to find they wanted my SSN, bank account #, driver's license #. I quit entering the information until I received more information about the company by mail. I called to cancel and they told me they could not refund my $139.95 because it was past the 3 days after I signed up. This is false advertising and completely unethical to ask people for that kind of information.
Resolution Sought
I would like them to cancel my subscription and refund my $139.95
Additional Information
Date Problem Occurred: Product or Service: Model Name/Number: Date Purchased: Order Number: Amount In Dispute:
3/11/2010 Internet at home business 3/6/2010 $139.95
Company's Response
Posted 4/2/2010
Summary - We have terminated this customers account and no further charges will be conducted on their account.
Response
Thank you for your correspondence in connection with the above-referenced matter. It is clear from the text of the complaint that all the information was not provided by the complainant in regards to the program was signed up for and the requisite charges for that program, and several facts have been omitted that once revealed will hopefully clear up this matter. The Internet Cash Machine (ICM) is a turn key business opportunity that offers prospective clients the ability to create single product websites, as well as Mall Webstores which comes pre-stocked with products, some of which can be sold with no product cost to the merchant. The websites are easily built with a few clicks of the mouse, yet are highly customizable for advanced users. The websites are tied into a network of drop-shippers and fulfillment center making it easy for clients to select products and deliver them to their clients without handling them. Included in the program is a mall webstores that ties all of the client's products together allowing them to market a variety of products through an internet mall web site. Internet Cash Machine also offers ICM clients merchant accounts with the ability to accept credit cards and ACH services Internet Cash Machine is a membership site that provides users with all the tools and information necessary to learn how to post websites and webstores and launch products for auction on eBay to make money online. On the credit information page, the terms and conditions of the progam are noted on the page in several different areas. First, there is a link on the bottom of the page for the Terms and Conditions. Second, the Terms and Conditions and charges for the program are listed on the page, directly to the left of the "Rush My Order" button. Those terms and conditions and charges for the service clearly state that there are 3 different charges for this program. The first is the initial charge of $2.97 for processing of the account. The $2.97 charge provides the customer with access to the service for a 3 Day Trial Period. The 3 day period provides the customer with access to the service so they can ascertain if they would like to continue with the service and incur the additional charges for the service. After the 3 day trial period has expired, as the terms clearly state, the customer is then charged the second charge, which is a one-time $139.95 charge for the service membership. The customer then has access to the full service until they elect to cancel the service. Each month that the service is active the customer will be charged a monthly mainitenance fee of $4.95. In addition to clearly spelling out each fee required for the service, we provide the number for the customer to call to cancel this account. All the program costs, charges, terms, conditions and cancellation procedure are cleary spelled out on the page. There can be no question that ICM has taken every step to assure that all the terms and condtions are displayed multiple times throughout the signup process and after the signup is complete. For any customer to state that, "they were not made aware" or "did not see" or "did not authorize the charges" about the pending charges for the service, would be a mistatement of the obvious facts. We have terminated this customers account and no further charges will be conducted on their account. The customer can keep any materials that were received as our gift.
Customer's Rebuttal
No Rebuttal
Company's Final Response
No Final Response
• Privacy Policy
• Trademarks
• Terms of Use
© Copyright 2009 The Better Business Bureau of the Southland, Inc. All Rights Reserved.
# 11- 15
Date Complaint and Response Summaries Details
03/17/2010 Customer Complaint: I was charged 139.95 but have not received anything from this company for a transaction completed on... Read More
Company Response: Click here to view complaint details
03/17/2010 Customer Complaint: ICM has charged my account for a service that I did not use. This is a scam!! This company should b... Read More
Company Response: We have terminated this customers account and no further charges will be conducted on their account. Click here to view complaint details
03/19/2010 Customer Complaint: I signed up for a 3 day trial of their service for $2.97....after 3 days, they charged my card with ... Read More
Company Response: We have terminated this customers account and no further charges will be conducted on their account. Click here to view complaint details
03/19/2010 Customer Complaint: False and misleading advertisement!
Company Response: We have terminated this customers account and no further charges will be conducted on their account... Read More
Click here to view complaint details
03/22/2010 Customer Complaint: Charged 139.95 for services not aware of signing up do to misleading, misrepresenting information on... Read More
Company Response: We have terminated this customers account and no further charges will be conducted on their account. Click here to view complaint details
1
2
Return to Report
• Privacy Policy
• Trademarks
• Terms of Use
© Copyright 2009 The Better Business Bureau of the Southland, Inc. All Rights Reserved.
|
|
|
|