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Review 3/31/2010
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Good prices, very poor customer service - be prepared for abusive and condescending remarks and little movement on rectifying issues they create. I strongly suggest not calling them if there is an issue, put it all in writing/ It is really too bad, they could do much better. Do a search for "Complaint Socal Lighting" and see. Here is a copy of one of their emails to me when I cited three issues with fixtures ordered (one issue they corrected promptly).
MY ISSUES AS EMAILED:
I have bcced the client so he is aware of my frustration and what we are now waiting for.
I called SoCal from the jobsite today, about 37 miles from my home. The individual who answered, Mike, asked how I was doing and I said "not so good". Mike then responded with something like "oh, is something wrong with your family?" I said "no, I received the wrong bulbs with a fixture order". Mike then said something like "Oh, I thought there was something wrong with your family, wrong bulbs is not a big thing, this is why we tell people to buy all of their fixtures at one time."
Mike, who is apparently the owner, has no business deciding for me what is an issue or not. I bid a job and now will drive another 74 miles to complete it. In essence, this does impact my family, I cannot bill out the job which is what pays my families bills. Mike also said the manufacturer sometimes changes things. I was told by SoCal that Socal manufactures the lights. It is very poor quality control not to know what you are making and sending out.
Now, I cannot have new bulbs unless I pay for new ones or you will wait until the old ones are in your hand to send them out.
My client selected your fixtures. He is a very busy individual and delegated purchasing, etc. to me. I cannot speak for the client, but I will attempt to discourage any further purchases from your company by anyone I do work for. And, to be quite honest, we do work on a lot of high-end homes in this area.
My problems with your fixtures:
1) When online I ordered raw brass for the first lot, qty one. When I went to check out I saw the wrong qty and went back to increase the order. I believe when I changed the quantity the system defaulted back to black because I received all black fixtures.
2) I called and was told to have them sand-blasted as they are all brass.
3) I had them all stripped and the tops look like copper.
4) I then deliberately ordered one raw brass and one more black
5) A few days later the client wanted four more, so I ordered those.
6) Some of the screws on the next batch have larger diameter heads than the others and the head of the screw hits the side of the fixture, disallowing easy assembly and disallowing screwing the screw all of the way down.
I have stripped the black one that came, it is all brass. All of the raw brass ones you sent are all raw brass.
Images of all this will be posted at http://www.penlightelectirc.com/images/brass.html in about 30 minutes. There is no public link to these, I want you to see them, if you opt to do so.
Gary Fuller
MIKE's REPLY QUOTED (They replaced the three improper bulbs, this is all):
ok whats the problem we said we will exchange them like any other company you have to exchange the item to get the new one read our terms we have them plainly shown on the website and if you cant use the website dont get mad at us your the first customer to have that happend and if your such a high end big client why would a job with less then 15 fixtures be such a big deal mistakes happend people are human if your talent or job does not fulfill hapiness in your life dont vent on us do something about other than complain we will echange the sockets thats all we can do for you and we are paying the shipping good luck finding hand made solid brass fixtures made in the usa for anywhere near our prices we will correct the problem and pay all the shipping but if your not happy with your life and have this much time to complain and not stand up and be a man and do something about it like find something that will make you happy dont take it out on us we are doing our part
END QUOTE
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