Neil K.'s review of Teletrac, Inc.

Teletrac, Inc.

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Customer Reviews & Ratings
Complaint Posted 10/15/2013
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Teletrac works...sometimes
We are a Trucking Co based in Florida and have used Teletrac for many years (since backlit displays). We have had various problems since the beginning and was not going to renew the contract. However, we were duped by a new rep who told us that they have
new software with tablets and all the problems would go away. The new tablets blank out frequently and give false information to drivers on a daily basis. We have drivers calling in the middle of the night when the units give them false info. When a unit fails,
we have to return it to them and wait for them to repair and return. We have requested to send another unit before we send the bad one but were refused. They seem not to care that we need a unit in the truck to track the driver and get correct mileage for
IFTA purposes. GPS in these units JUST DONT WORK FOR TRUCK ROUTES. All our drivers have given up using them as they got in trouble while using them. The customer service is average when you get to talk to someone. Most of the time you are put on hold and after
several minutes just go to voicemail. If you order new equipment to be installed, or request a repair technician you may have to wait a while. They use 3rd party installers mostly from stereo and security system companies. We are determined not to renew our
contract with TeleTrac. There are many good choices now to consider. We are actually trying to get out of the contract if possible.
 
 
Business's response - by Dan M.on 10/16/2013
Dear Neil K. We consider product service one of our top priorities at Teletrac, therefore we are very concerned by these apparent ongoing issues you are having with your units. We are truly sorry for this experience and it certainly does not represent our company. We’d like to help rectify this situation, but in order to do so we will need to identify the company name in our system. Please email me (dmee@teletrac.com) your company name and phone number where I can best reach you and I assure you that we will do our best to resolve any issues you have. Dan Mee Vice President, Operations dmee@teletrac.com
 
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Additional Business Information
Hours   24 Hours online Phone   (800) 500-6009 Address   7391 Lincoln Way
Garden Grove, CA 92841
Website   http://www.Teletrac.com Email   info@teletrac.net
Contact   Mark Schwarz Other  
 
 
 
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