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Review 11/8/2009
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On September 3, 2009 I visited the company’s website to purchase their product the Instyler. Everything with the transaction went fine up until the point where I hit enter to submit my credit card information. After that page went blank and sent me to another page that stated there was a database error. After this I immediately went to my online banking account to see if the transaction went through. There were no pending charges for the Instyler on my statement, so I called them to order the item. I talked with a representative and before authorizing her to process the item on a second card I told her what happened with the website, and asked her if I would be double charged. The representative assured me that they had no records and I would not be charged from the first transaction. She also said that the website was having issues and it was something they are currently working on. So, I allowed her to process the transaction. A few days later a charge of $14.99 appeared on my Bank of America statement which was from the original purchase on the website. I decided to just wait for both products to arrive and return the one to get my money back. I was shipped two Instyler curling irons. I tried one out and decided the product was not for me, and does not work. So, I called and obtained a return authorization number for both products. They were shipped via FedEx and delivered to the company a week later. After this I called them to confirm that they did in fact have both irons and that I would be refunded. I was told by a representative that I would not get my $14.99 back for either charge because it is a trial price. This makes no sense since they state on the website that you are guaranteed to have your money returned if you don’t like it and you return the product within 30days. No one says when you first initiate the transaction that the $14.99 is a trial price. So, I was out $29.98 because they double charged me, and would not return the original $14.99 even though they received both irons. I thought that would be the end of my dealings with this company, but I was wrong. On October 10, 2009 I received an overdraft fee on my Bank of America account because I was charged $59.98 from the Instyler Company. This account was the original account that was double charged due to the error on the website. I immediately called the company and demanded my money back. They had both irons, therefore they were not authorized to charge any of my cards since the product was returned back to them within the 30day trial period. A representative told me that they would refund me back the money, and in order to get my overdraft fees taken care of I would have to fax them a copy of my statement and they would mail me a check. However, he promised that the original $59.98 would be credited back into my account within 3 business days. I did not fax them a statement since my bank assured me that they would reverse my overdraft fees once the $59.98 was refunded back into my account. A week passed and I still did not have that money back in my account. So, I called them again and was told by another rep that the first refund was never processed. He assured me that he would put it through this time, and that the money would be credited to my account within 4 business days. I waited 5 business days this time and still the money was not returned. So, yet again I called the company only to be told by another rep that the second rep did not process the refund and AGAIN he promised he would put it through. At that point I said enough. The third representative I spoke with was very rude. I told him not to put the refund through because I was going to file a fraud claim with my bank. He tried to put the refund through anyway even though I told him several times not to. After I told him to reverse it I called Bank of America and filed a fraud claim against this company. I am appalled by the treatment I received over something that was their fault to begin with. Also, the fact that their customer service reps are trained to gloss over the truth and spread lies is ridiculous. My money was returned to me as a temp credit by my bank while they investigate the situation. I had to cancel my card just in case they tried to take more money out of my account. I would NEVER recommend them to any of my friends or family members. This company is a scam attempt to take money away from people.
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