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Review 5/16/2010
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I purchased a $3000 retractable awning from United Home Centers. After just a couple of dozen uses the retractable arms of the $3000 awning broke at the end of July 2009. United Home Improvement Centers was exhibiting at the Orange County Fair Grounds. I meet owner Dan Golka at the OC Fair Grounds in July 2009. I explained the problem of the broken arms. Dan informed me that these arms were defective from the manufacturer and was waiting on parts from the manufacturer. He agreed to repair my awning under warranty without cost to be. He promised to contact me in a couple of weeks to schedule the repair. After three weeks I heard nothing from Dan or anyone from United. Starting in August 2009, I phoned owner Dan Golka at least a couple of times a week. I left message after message asking for a return phone call and a schedule to repair my awning. Dan (or anyone from United) never returned my phone calls. Only when Dan happened to answer the phone did he speak with me. Dan agreed to repair my awning by 8/10/2009 in time for a party. He didn't do it. No phone call. He just didn't show up. Next Dan agreed to repair my awning by 10/21/2009. He didn't do it. No phone call. He just didn't show up. Next Dan agreed to repair my awning by 12/23/2009 before a Christmas party. He didn't do it. No phone call. He just didn't show up.
The last time Dan agreed to repair my awning by 2/15/2010. He didn't do it. No phone call. He just didn't show up. Promise after promise, lie after lie. After more then nine months of trying to get the awning repaired I gave up.
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