Complaint
Posted 1/16/2023
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1 Review
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Trustlinker since 01/16/23
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TAMPA, FL
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Nope! Don't Do it!
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Do NOT give Kia the time of day!!! This last 6 months has been h*** on earth, because of them. I bought a brand new Kia Soul, and within a few months was hit by someone coming into my lane on the highway. The police cited her, and her insurance pa... Read More »
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Complaint
Posted 12/1/2022
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1 Review
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0 Question
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Trustlinker since 12/01/22
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MERIDIAN, ID
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Terrible Company
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They're absolutely awful. They completely screwed my credit because of the way they set up their operations. For 9 months, they sent me a monthly statement showing that my payment was received (I used autopay), then on the 9th month they reversed... Read More »
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Complaint
Posted 7/21/2021
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1 Review
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0 Question
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Trustlinker since 07/21/21
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SEATTLE, WA
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Title release
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Horrible lack of service from both Customer Service AND Lease End Dept, who don't communicate OR have access to their respective systems. And the Titles Dept, who is inaccessible to both customers AND the other two departments. I paid off my lease... Read More »
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Complaint
Posted 9/19/2020
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1 Review
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0 Question
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Trustlinker since 09/19/20
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WICHITA, KS
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Title Release
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I had to go through Kia Motors Finance to get 4k off the sticker price. My first payment, I paid off the loan. I keep calling to get them to release my title, I get transferred all over the place then someone hangs up. I'm going to be moving to an... Read More »
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Complaint
Posted 7/20/2020
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1 Review
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0 Question
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0 Answer
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Trustlinker since 07/20/20
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MONSEY, NY
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Complaint
Posted 7/8/2020
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1 Review
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0 Question
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Trustlinker since 07/08/20
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COLTON, CA
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Incompetent
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Kia has said it is because of a upgrade on their system in March is why they are having problems posting payments.
I payed June payment May 20th online. It cleared my bank on the 22nd. When I look at payment history is shows it there but not plac... Read More »
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Complaint
Posted 6/30/2020
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 06/30/20
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MELBOURNE, FL
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COVID Kia Finance
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Kia Finance is a joke! They do not want to help anyone in this crisis! I lost my job and they refuse to help! I sent them 4 emails because you could not get through to them on the phone. They never answered one. Called several times and was finall... Read More »
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Complaint
Posted 5/16/2020
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1 Review
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0 Question
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Trustlinker since 05/16/20
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LITHIA SPRINGS, GA
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Disreputable
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I had a 2017 Kia that was totaled in March 2020. I went out in haste and purchased a 2020 Kia as time was limited to resolve my issue due to the COVID lockdowns. The crash was not my fault and my insurance company has contacted Kia multiple times... Read More »
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Complaint
Posted 5/15/2020
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 05/15/20
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COLTON, CA
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Cor-virus Financial Relief
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I am a disable veteran and receive disability. During this virus my wife has lost her job and this has put us in a financial difficulty. I have contacted KIA and was told if I paid 2 months they would deferred 2 months. Well I did not pay my mortg... Read More »
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Complaint
Posted 5/12/2020
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1 Review
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0 Question
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0 Answer
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Trustlinker since 05/12/20
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CLEARWATER, FL
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Kia Coronavirus Financial Relief ...
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So during this difficult time i called to see if my car payment can be extended or deferred to the end of my loan, i haven't even had my car a year (8 months) ....I was charged an additional $15 fee for 30 days only. Making money off me in this un... Read More »
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Complaint
Posted 4/8/2020
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 04/08/20
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KILLEEN, TX
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Complaint
Posted 12/10/2019
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1 Review
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0 Question
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Trustlinker since 12/10/19
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ARLINGTON, TX
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2014 Kia Optima Engine Recall
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I was a part of the engine recall for my 2014 KIA Optima. I was given a new engine for free, which was great. But, I feel the Dealership tried to sabotage it. I am a single female and don't know a whole lot about cars and always depend or the deal... Read More »
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Complaint
Posted 11/4/2019
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 11/04/19
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MUNCIE, IN
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Do NOT buy or lease a Kia through Kia Motor Finance
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I leased a Soul through KMF and was 2 months ahead on my payments. My wife was in an accident and totaled the vehicle. She was not at fault and Progressive handled the claim. That's where the problems started. Kia would not talk to the insurance c... Read More »
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Complaint
Posted 8/21/2019
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 08/21/19
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CHANDLER, AZ
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Kia motor finance
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Kia Motor finance is reporting false information to my credit bureau for late payments when my account is current. I submitted documents supporting my payments from my banks account and they keep saying I'm 3 months behind when my payments show th... Read More »
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Complaint
Posted 12/15/2018
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1 Review
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0 Question
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Trustlinker since 12/15/18
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MARYLAND HEIGHTS, MO
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WORSE EXPERIENCE OF MY LIFE
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If I could rate negative stars I would. I like to think I'm a very patient person when it comes to customer service because I've worked in customer service and understand that the situation isn't always what it seems, however, this was ridiculous.... Read More »
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Complaint
Posted 12/4/2017
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1 Review
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0 Question
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Trustlinker since 12/04/17
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STONY BROOK, NY
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If you buy a Kia, pay cash
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I moved state and requested a title transfer of my Kia minivan (partially financed through Kia Motors Finance) from Pennsylvania to New York.Over a month after I first contacted them, Kia Motors Finance tells me that they need three more weeks to... Read More »
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Complaint
Posted 6/2/2017
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1 Review
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0 Question
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Trustlinker since 06/02/17
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DONALDS, SC
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HORRIBLE CUSTOMER SERVICE
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Bought 2016 Soul in Sept 2016 in Mar 2017 rcvd 4K worth of hail damage. Because I financed thru the KIA Financial group the check was made to both of us. Decided to go to the KIA BODY SHOP for repairs. What a freaking joke! When the vehicle was su... Read More »
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Complaint
Posted 2/18/2017
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1 Review
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0 Question
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0 Answer
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Trustlinker since 02/18/17
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BRIDGEPORT, CT
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Worst Customer Service
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Inconsistent information given every single time I call customer service. Car is paid off and I want my title but they are making it impossible. I've called 10 times now and every representative says something different about the route I need to t... Read More »
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Complaint
Posted 2/10/2017
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1 Review
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0 Question
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Trustlinker since 02/10/17
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BROOMFIELD, CO
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BAD COMPANY
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I HAVE BEEN TRYING TO DEAL WITH THIS CO. SINCE 2015.. THEY KEEP SENDING NOTICES TO A COLLECTION CO. THAT I STILL OWED THEM MONEY, WHEN IN FACT THE ACCOUNT WAS PAID IN NOV. 2015.. I RECEIVED A NOTICE ON 2/10/2017 THAT I STILLED OWED MONEY, DON'T EV... Read More »
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Review
Posted 3/2/2016
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1 Review
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0 Question
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Trustlinker since 03/02/16
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POTWIN, KS
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horrible horrible
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I financed my car and payed of early, needless to say I had moved during this time from Florida, I KEEP calling them, they said oh your title is in the mail, they lied to me for about two weeks, now I have to send to Florida to release a title, an... Read More »
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